Refund policy
Return & Refund Policy
Effective Date: 1 September 2026
At Udyogkaro.com, we want you to have a smooth and satisfactory shopping experience. We understand that there may be situations where a product does not meet your expectations or arrives with an issue.
This Return & Refund Policy explains when a product may be returned and how refunds are processed.
Please read this policy carefully before placing an order.
1. 5-Day Return Period
We offer a 5-day return period for certain eligible products only.
The 5-day period begins from the date you receive your order.
If an eligible product is defective, damaged, incorrect, or does not meet the applicable return conditions, you may contact us within the 5-day period to request a return.
Important: Not all products are eligible for return. Product-specific return eligibility may be mentioned on the product page, order information, or communicated by our customer support team.
Returns requested after the applicable 5-day period may not be accepted.
For Digital Products - E-Books, PDF, Zip, Word/Excel Documents
- We don't offer return for digital products.
- As this is a digital product, all sales are final.
- Your files will be available to download once payment is confirmed.
- Instant download items don’t accept returns, exchanges or cancellations.
2. Products Damaged During Transit
If a product appears to have been damaged during transportation or delivery, please contact us as soon as possible after receiving the order.
We strongly recommend that customers:
- Record a clear video while opening the package.
- Show the condition of the outer packaging.
- Show the shipping label.
- Record the complete unboxing process.
- Clearly show any damage or missing items.
Transit-damage claims may be reviewed based on the evidence provided.
In cases of damage during transit, the maximum refund that may be provided is 75% of the applicable order/product amount, subject to verification and approval by Udyogkaro.com.
The final refund amount will depend on the nature and extent of the damage and our assessment of the claim.
3. How to Request a Return
To request a return, please follow these steps:
Step 1 – Contact Us
Contact our customer support team within 5 days of receiving your order.
You may contact us through:
- Customer Support Email: udyogkaro[@]gmail.com
- WhatsApp: +91 9090861001
Please provide:
- Order number
- Customer name
- Product name
- Reason for requesting the return
- Photographs or videos, where applicable
Step 2 – Return Review and Approval
Our customer support team will review your request and determine whether the product qualifies for a return under this policy.
If your request is approved, we will provide instructions regarding the return process.
Please do not send a product back to us before receiving return instructions or approval from our customer support team.
Step 3 – Prepare the Product
Unless otherwise approved, the product should be:
- Unused
- In its original condition
- In its original packaging
- Complete with all accessories
- Complete with manuals, tags, labels, or other included items, where applicable
- In a condition suitable for inspection and resale
Step 4 – Return the Product
After receiving return approval and instructions, the product should be shipped to the return address provided by our customer support team.
Customers should use a reliable shipping service and retain the shipment receipt or tracking information until the return has been completed.
4. Return Eligibility Conditions
For a return request to be considered, the following conditions generally apply:
4.1 Return Within 5 Days
The return request must be submitted within 5 days from the date of delivery.
4.2 Product Condition
The product should be unused and in its original condition unless the return is being requested because the product arrived defective, damaged, or incorrect.
4.3 Original Packaging
The original packaging should be retained wherever possible.
4.4 Accessories and Components
All accessories, parts, manuals, tags, labels, and other items supplied with the product should be returned along with the product, where applicable.
4.5 Inspection and Approval
All returns are subject to review and inspection.
Submitting a return request does not automatically guarantee approval.
5. Refund Policy - Physical Products
Once the returned product is received, our team may inspect the product to determine whether it meets the applicable return conditions.
If the return is approved, the applicable refund will be initiated.
For eligible approved returns, the refund may generally be equivalent to the applicable order/product amount, subject to the specific circumstances of the return.
For products damaged during transit, the maximum refund is 75%, subject to verification and approval.
For Digital Products - E-Books, PDF, Zip, Word/Excel Documents
- We don't offer return for digital products.
- As this is a digital product, all sales are final.
- Your files will be available to download once payment is confirmed.
- Instant download items don’t accept returns, exchanges or cancellations.
6. Refund Processing Time
Once a return has been received, inspected, and approved, we will initiate the applicable refund.
Please allow up to 3 business days for us to process the refund after the return has been approved.
The actual time for the amount to reflect in your account may depend on the payment method, bank, payment service provider, or other financial institution involved.
7. Cases Where a Return May Be Rejected
A return request may be rejected if:
- The request is submitted after the applicable 5-day return period.
- The product is used or damaged after delivery due to customer handling.
- The product is returned without the required accessories or components.
- The product is missing its original packaging where such packaging is required.
- The product shows signs of misuse, alteration, tampering, or unauthorized repair.
- The product does not match the item originally supplied.
- The customer fails to provide reasonable evidence required to evaluate a damage or defect claim.
- The return does not satisfy the applicable product-specific return conditions.
8. Unboxing Video Recommendation
We strongly recommend that customers record a complete unboxing video when receiving their order.
The video should clearly show:
- The sealed package before opening.
- The shipping label and order details.
- The condition of the outer packaging.
- The complete unboxing process.
- The product and all included accessories.
- Any visible damage, defect, shortage, or discrepancy.
An unboxing video can help us investigate claims more efficiently, particularly in cases involving transit damage, missing items, or incorrect products.
Providing an unboxing video does not automatically guarantee approval of a return or refund, but it may assist in the verification process.
9. Incorrect, Defective, or Damaged Products
If you receive a product that is incorrect, defective, or damaged, please contact us as soon as possible and within the applicable return period.
Please provide photographs and/or video evidence where requested.
Our team will review the issue and inform you of the available resolution in accordance with this Return & Refund Policy.
10. Return Shipping
Return-shipping arrangements and costs may vary depending on the reason for the return and the product involved.
Our customer support team will provide the applicable return instructions after reviewing your request.
Customers should not independently send products to an address unless instructed to do so by Udyogkaro.com.
11. Product-Specific Return Conditions
Certain products may have different or additional return conditions due to their nature, hygiene requirements, warranty terms, manufacturer restrictions, or other applicable considerations.
Where applicable, product-specific return conditions displayed on the product page or communicated at the time of purchase will apply.
⚠️ IMPORTANT NOTES
✔️DIGITAL DOWNLOAD ONLY: No physical product will be shipped.
✔️Due to the massive file size, delivery is handled via a secure, organized cloud download link.
✔️All files are organized into clean, easy-to-navigate folders.
✔️As this is a digital product, all sales are final.
For Digital Products - E-Books, PDF, Zip, Word/Excel Documents
- Your files will be available to download once payment is confirmed, Directly from your account area of Udyogkaro.com or via Download Email Link.
- We don't offer return for digital products.
- As this is a digital product, all sales are final.
- Your files will be available to download once payment is confirmed.
- Instant download items don’t accept returns, exchanges or cancellations.
12. Our Commitment to Customers
At Udyogkaro.com, we aim to make our return and refund process as clear and transparent as possible.
We encourage customers to carefully check product descriptions, specifications, sizes, colors, and other product information before placing an order.
If you have any questions regarding returns or refunds, please contact our customer support team.
- Customer Support Email: udyogkaro[@]gmail.com
- WhatsApp: +91 9090861001
We appreciate your trust in Udyogkaro.com and are committed to providing you with a positive shopping experience.
Thank you for shopping with Udyogkaro.com!